Overview

The reservation status view provides support staff with different action buttons and search options. This makes it easier to handle support issues quickly or even avoid problems before they occur.

Explanation

This view shows upcoming, current and recently closed reservations. Different actions can be carried out per reservation, depending on the status.

In your daily business, the reservation status is a useful tool for the support staff so that the driver is supported in the best possible way.

The following actions can be triggered with a click on the below buttons:

• Start and / or finish reservation

• Lock and / or unlock vehicles

• Search for user by first and / or last name

• Filter by vehicle, status, group

Only reservations with the following status are visible:

• Ongoing: a reservation that has been started and is still active

• Upcoming: a reservation that will be able to be started by the scheduled “start time”.

• Startable: a reservation that could already be started because the scheduled “start time” is in the past (maybe user is late).

• Late: a reservation has already exceeded the time limit and should be ended as soon as possible (to make sure the next user can start his reservation on time).

• Access only: unlocking and locking of the vehicle for up to 24 hours after the end of a reservation. As long as the next reservation was not started, the user can retrieve a forgotten umbrella etc.