Cancel membership

Overview

Members can end their membership themselves in the app. The cancellation form collects optional feedback and always requires the account password before the request is submitted.

Cancel membership is highlighted in red in the settings list. It opens the cancellation form.

What the member fills in

Which questions are shown is configured per organization (see below). The form can contain:

• Reason for cancellation – a list of reasons defined by the organization. Several reasons can be selected.

• Recommendation – “Would you recommend us to friends or family?” (yes/no)

• Comment – free text field for anything the member wants to share

Each of these questions can be optional or mandatory. The password is always required to confirm the cancellation.

The member finishes with Cancel my membership now.

After submitting

If the cancellation has to be reviewed, the member sees a notice that the deletion of the account is pending until the administration confirms it. The answers given in the form are stored with the user so that staff can see them while the request is pending.

Configuration

The form is controlled by the generic setting membershipCancellation:

• reasons.enabled and reasons.options – list of reasons, each with an identifier and a translated label; reasons.required makes a selection mandatory

• comment.enabled / comment.required – free text feedback

• recommendation.enabled / recommendation.required – yes/no question

If no questions are configured, the member only enters the password.