<img data-width="100%" data-align="center" alt="" data-caption="Pending user." data-featurebase-content-key="686b9bb0b282dbea0a719e71/article/6a07827558b8a7bac88730de/019e2d5f-c33e-73f8-95bf-75062f7e2f29/b64u-UGVuZGluZyB1c2VyLnBuZw.png" data-featurebase-content-filename="Pending user.png" src="https://686b9bb0b282dbea0a719e71.featurebase-attachments.com/c/article/6a07827558b8a7bac88730de/019e2d5f-c33e-73f8-95bf-75062f7e2f29/b64u-UGVuZGluZyB1c2VyLnBuZw.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260516T110000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260516%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=5f00a31e791312d24778229aaef190ad1bd4867ab4ccf6e5d31b4be9c065afad"><callout-component color="Purple">Zemtu → User https://XXXX.zemtu.com/admin/main/customuser/XXXX/overview/</callout-component>The user state “pending” means that a user didn’t confirm his email address yet.<callout-component color="Yellow">💡 Did the user receive the email? Please ask the user to check his SPAM / junk folder.</callout-component>In the signup data you can see:<img data-width="100%" data-align="left" alt="" data-caption="Signup data." data-featurebase-content-key="686b9bb0b282dbea0a719e71/article/6a07827558b8a7bac88730de/019e2d5f-db25-7a81-b15d-82ff9c949963/b64u-U2lnbnVwIGRhdGEucG5n.png" data-featurebase-content-filename="Signup data.png" src="https://686b9bb0b282dbea0a719e71.featurebase-attachments.com/c/article/6a07827558b8a7bac88730de/019e2d5f-db25-7a81-b15d-82ff9c949963/b64u-U2lnbnVwIGRhdGEucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260516T110000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260516%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=acf539ee19e2a91d6966a2274bda12a0162901246159c4488416181c91268be7">When you edit the user, you can confirm his email address:<callout-component color="Purple">Zemtu → User → Edithttps://XXXX.zemtu.com/admin/main/customuser/XXXX/change/</callout-component><img data-width="100%" data-align="center" alt="" data-featurebase-content-key="686b9bb0b282dbea0a719e71/article/6a07827558b8a7bac88730de/019e2fe5-a9d3-7df3-afd5-0020cd9a536e/b64u-Q29uZmlybSB1c2VyLnBuZw.png" data-featurebase-content-filename="Confirm user.png" src="https://686b9bb0b282dbea0a719e71.featurebase-attachments.com/c/article/6a07827558b8a7bac88730de/019e2fe5-a9d3-7df3-afd5-0020cd9a536e/b64u-Q29uZmlybSB1c2VyLnBuZw.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260516T110000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260516%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=ae21035a5444cdf78366d45fb689fb4473fd16d43c38f3b40d3a3f965b058485"><h1 id="cdc3rflpkbl" data-toc-id="cdc3rflpkbl">Questions &amp; Answers</h1><details class="details"><summary>Can the confirmation email be sent again?</summary><div data-type="detailsContent">All OrgAdmins received the same confirmation email. So you can resend this email to the user.</div></details>

Confirm a pending user

Website

Contact us

Changelog

Zemtu

User management, vehicle management, etc.

Administration

How can I assign an on-board unit to a vehicle?

Assign an OBU to a vehicle

Working with custom tags

Accreditation and membership

Change organization admins

How can chip cards be assigned to a user?

Assign a chip card to a user

How can I temporarily deactivate user without losing their data?

Deactivate a user temporarily

Delete a user (pseudonymize)

Boost your customer service while reducing your support volume at the same time.

Gleap.io

Check the driver's license and verify the identity of a new user.

Identity Check

How can I invite a user to a group so that he/she has access to the vehicles from that group?

Invite a user to a group (invitation link)

Find out how to create a new user via the administration

Manually create a user

In the Zemtu system, there are 4 user roles.

Roles

How to keep the registration process smooth and simple. 

Sign-up process

Create banners/messages for users that they are required to view.

Gleap.io Banner

Reservation status - handle support issues quickly.

Support and daily business

Export large data to the cloud and download it

Zemtu Cloud

Instead of a fixed parking slot, you can create zones in which the vehicle may be parked before and after a reservation.

Zones

Manually enrolling chip cards debit cards or employee badges

Manually record chip cards (INVERS)

Manually record chip cards (Convadis)

When a new user opens the app, you have the option to display multiple images to introduce them to the app.

Welcome screens

Working with vehicle tags

How to make a carsharing group selectable in the signup?

Make a group selectable in the signup

What is the best way to upload the vehicle image for optimal results?

Vehicle Image Format

Vehicle management in groups and memberships

Carsharing Groups and Memberships

The different possibilities of how damage can be reported.

Damage reporting

How to display all vehicles to anonymous users.

Guest mode

A single QR code can route users to the correct app store based on their device.

Create a QR code that opens the App Store on iOS and the Play Store on Android.

Registration, reservation and usage

Adding a web app to the home screen allows quick access, similar to traditional apps.

Add a web app or website to your device's home screen

A user wants to view his own reservations in the calendar (Microsoft Outlook, Apple Calendar, Google Calendar, etc.).

Show reservations in your own calendar

Start reservation

How to retrieve forgotten items from the car.

Umbrella feature

Which push notifications are sent by the system?

Push notifications

Billing

With a coupon, users can try your car sharing service for free. You can also use them for promotional purposes or as a reward for people taking care of your vehicle.

Coupons

Discover how you can set reservation rates based on different parameters and adjust them to your needs.

Overview - reservation rates

How can I make sure that reservations can only be made if a valid payment method is entered?

Valid payment data required

A step-by-step explanation from placing a reservation to billing with Authorize & Capture

Reservation and billing with authorize & capture

How can I ensure that a selected user can use one or more vehicles free of charge?

Set up a free reservation

What is a tariff exception and how can I define an exception?

Tariff exception

A payment adoption allows third parties to take over the costs of vehicles used from other users (e.g. employees, family members, etc.).

Payment adoptions

With the grace period you can allow your customers to return the car a few minutes late without receiving an extra fee.

Late return grace period

Payout allocations are a fair and transparent method of distributing revenue.

Payout allocation

The reservation will be invoiced according to the exact time (in minutes) the vehicle was used. 

Per-minute invoicing

Cancel Stripe invoices

To avoid placing the entire economic risk on the car-sharing operator, partners can agree on a turnover guarantee.

Turnover guarantees

Packages represent monthly recurring fees/credits.

Packages

How to link package assignments with users?

Package assignments

Coupons & Actions

Manual payment

Invoice runs

Authorize & capture

Here you will find various solutions if a Stripe payment is not working.

Failed payments

How can I create reservation rates where the hourly rates get cheaper the longer the reservation lasts?

Block-based reservation rates

INVERS is a provider of vehicle sharing technology

INVERS

INVERS Overview

INVERS SmartControl App

INVERS FleetControl

How to finish reservations with the key holder in the glove box.

INVERS workflows

INVERS SKM - Smart Key Module (Lomo)

How organization admins can unlock the car and the immobilizer in case of an emergency.

INVERS emergency handling

INVERS chip cards

Convadis has been developing and producing devices for fleet management and car sharing for over 20 years.

Convadis

Convadis Overview

How to finish reservations with the key detector in the glove box.

Convadis workflows

I LOCK IT is a smart bike lock that automatically unlocks and features GPS tracking to keep bikes secure and facilitate their use in car-sharing models.

I LOCK IT

I LOCK IT  Overview

I LOCK IT - Open using the Color code

How to connect an I LOCK IT device to a vehicle

Connect an I LOCK IT device to the vehicle.

With the API, your applications can communicate with the ZEMTU Carsharing System. We offer the following RESTful API to our customers.